And the first make-or-break step to getting there is having them hear you out. Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, or an insecure spouse, a stressed-out client, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, strangers, and coach, friends, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, business consultant, or even enemies. The invaluable principles in Just Listen will get you through that first tough step with anyone.
. Just listen reveals how to:• make a powerful and positive first impression• listen effectively• talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, or even a friend or family member who isn’t seeing eye to eye with you, and sales• And moreWhether you’re dealing with an angry client, negotiation, a potential customer, your goal is most likely persuasion.
Talking to 'Crazy': How to Deal with the Irrational and Impossible People in Your Life
Talking to crazy explains this counterintuitive sanity cycle and reveals: why people act the way they do • how instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them.
The key to handling irrational people is to learn to lean into the crazy—to empathize with it. Goulston’sideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes. Online mba because some people are beyond difficult… Let’s face it, we all know people who are irrational.
This powerful and practical book shows you how. So what’s the solution? how do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life.
Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. No matter how hard you try to reason with them, it never works. As a psychiatrist, goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away.
Time Management The Brian Tracy Success Library
. But the rollout of this basic theory isn’t so simple, pocket-sized guide, is it? In Time Management, business author and success expert Brian Tracy says it is!In this indispensable, Tracy reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day.
Two or more! every day!!by learning the strategies that tracy himself has identified as the most effective and employed personally, readers having trouble fitting everything the day brings them inside a 24-hour window will learn how to:• Handle endless interruptions, meetings, emails, and phone calls • Identify your key result areas • Allocate enough time for top priority responsibilities • Batch similar tasks to preserve focus and make the most of each minute • Overcome procrastination • Determine what to delegate and what to eliminate • Utilize Program Evaluation and Review Techniques to work backward from the future .
. It’s a simple equation--the better you use your time, the more you will accomplish, and the greater you will succeed. And with much less stress. And ensure your most important goals are met • And moreFilled with Brian Tracy's trademark wisdom, this invaluable, time-creating resource will help you get more done, in less time.
The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible
More sales people have become millionaires as a result of listening to and applying his ideas than from any other sales training process ever developed. Double and triple your sales—in any market. The purpose of this book is to give you a series of ideas, methods, and techniques that you can use immediately to make more sales, strategies, faster and easier than ever before.
It’s a promise of prosperity that sales guru Brian Tracy has seen fulfilled again and again.
High Performance Habits: How Extraordinary People Become That Way
A link to a free professional assessment is included in the book. Each of the six habits is illustrated by powerful vignettes, thought-provoking exercises, cutting-edge science, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands.
What motivates people to reach for higher levels of success in the first place, and what practices help them improve the mostAfter extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. Of those who pull it off, why are some miserable and others consistently happy on their journey?3.
It turns out that just six deliberate habits give you the edge. The art and science of how to do all this is what this book is about. Whether you want to get more done, develop skill faster, lead others better, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster.
Why do some individuals and teams succeed more quickly than others and sustain that success over the long term?2. Anyone can practice these habits and, when they do, relationships, extraordinary things happen in their lives, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, or personality? To become a high performer, increase productivity, career, develop influence, you must seek clarity, generate energy, raise necessity, strengths, and demonstrate courage.
Best of all, you can measure your progress.
Five Stars: The Communication Secrets to Get from Good to Great
Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. As technology threatens to displace countless jobs and skills, the ability to communicate is becoming more important than ever. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough.
Gallo interviews neuroscientists, billionaires, economists, historians, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams. In the knowledge age—the information economy—you are only as valuable as your ideas.
How airbnb’s founders follow a classic 3-part formula shared by successful Hollywood movies. Why you should speak in third-grade language to persuade adult listeners. This book is full of examples to help you get better at transporting your thoughts and emotions into the minds of other people. Adam grant, new york times bestselling author of give and Take, Originals, and Option B with Sheryl SandbergHow to master the art of persuasion—from the bestselling author of Talk Like TED.
Ideas don’t sell themselves. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable—not less.
Modern Manners: Tools to Take You to the Top
From the world-renowned etiquette expert and her granddaughter, Liv Tyler, an elegant guide to 21st-century manners and etiquette for professionals who want to be confident and successful in the business and social arenas. Developing good etiquette and manners is an important investment in your future. They allow you to feel at ease in any situation--and give you the polish and confidence to become a leader.
Etiquette expert dorothea johnson's essential dos and don'ts address both 21st-century and classic questions, including what to post--or not--on social media* how to deal with rude cell phone users* conducting a meeting at a restaurant* attending business or social events* table mannersWith style, and delightful commentary throughout from her granddaughter, on everything from being a good guest to finding a balance with technology, wit, including:* acing job interviews* giving confident handshakes* making conversation* proper business attire and meeting protocol* e-mail etiquette, Liv Tyler, Modern Manners is the must-have guide to ensure your success.
Power Questions: Build Relationships, Win New Business, and Influence Others
To help readers navigate a variety of professional challenges, over 200 additional, thought-provoking questions are also summarized at the end of the book. Each story illustrates the extraordinary power and impact of a thought-provoking, incisive power question. Access the deepest dreams of others. Power questions sets out a series of strategic questions that will help you win new business and dramatically deepen your professional and personal relationships.
An arsenal of powerful questions that will transform every conversation Skillfully redefine problems. The book showcases thirty-five riveting, clients, billionaires, colleagues, real conversations with CEOs, and friends. Rapidly determine if a client is ready to buy. Make an immediate connection with anyone.
In power questions you’ll discover: the question that stopped an angry executive in his tracks the sales question CEOs expect you to ask versus the questions they want you to ask The question that will radically refocus any meeting The penetrating question that can transform a friend or colleague’s life A simple question that helped restore a marriage When you use power questions, you magnify your professional and personal influence, create intimate connections with others, and drive to the true heart of the issue every time.
No Sweat: How the Simple Science of Motivation Can Bring You a Lifetime of Fitness
. In other words, we’re not going to exercise unless it makes us happy right now. In her usa today best book honoree no Sweat, Segar lays out the path for revamping our mindset toward exercise and finding fulfillment and enjoyment in exercise today. We always start with the best of intentions when we begin a new exercise program.
Translating twenty years of research on exercise and motivation into a simple four-point program, she helps readers broaden their definition of exercise, find pleasure in physical activity, and discover realistic ways to fit it into their lives. Complete with testimonies of success from Segar’s clients, their stories punctuate the book, entertaining and emboldening readers to break the cycle of exercise failure once and for all.
. Who has the time?the truth is, we still really do want to be healthy and fit, but we have become so overwhelmed and overextended with other nonnegotiables in life that we view exercise as just another chore to complete--an optional chore. Behavior expert Michelle Segar has devoted her career to the science of motivation.
It’s simple--activities we enjoy, we repeat. In fact, into one day, we could not be more determined to tone our bodies and get in shape! But then our planned week of five days at the gym or doing an at-home program turns into three days, into . With the revolutionary principles and exercise tips in No Sweat, getting in shape has never been so much fun.
Over the years she has discovered a groundbreaking law of humanity that has completely revamped her mindset on how we are best motivated to exercise: Human beings are hardwired to choose immediate gratification over delayed benefits.
Who Says You Can't? You Do
Get ready to be intrigued, fascinated, and amazed. He used his personal experience of changing his life to create this powerful seven-step guide to discovering your true self, committing to your own life, and pushing beyond your known limits. Standing out for his incisive wisdom and complete lack of gimmicks, Daniel Chidiac is an inspiring, insightful, and honest guide.
Not by this book, but by your own power. But he did have the ability to know his own purpose--a gift we all have--and thus his journey began. Daniel studied the lives of great achievers, sought guidance from spiritual leaders, and discovered the secrets for shaping one's own destiny. His empowering system has spread organically, and it has already changed the lives of legions of readers.
. With practical exercises and interactive tools, this book challenges you to ask hard questions and make life-changing decisions--and ultimately guides you to the fulfillment you have been seeking. A word-of-mouth phenomenon that's changing lives around the world--a journey into your true self and amazing potential.
Do you want to change your life? well, who says you can't? A moment came in Daniel Chidiac's life when he realized he wasn't living his truth. His work didn't fulfill him, his relationships hurt him, and he was making choices that didn't align with his true values.
How Healing Works: Get Well and Stay Well Using Your Hidden Power to Heal
Simple line illustrations communicate statistics and take-aways in a memorable way. Dr. Jonas's advice will change how we consume health care, enabling us to be more in control of our recovery and lasting wellness. Drawing on 40 years of research and patient care, Dr. Wayne jonas lays out a revolutionary new way to approach injury, illness, and wellness.
Dr. Stories from Dr. Wayne jonas explains how 80 percent of healing occurs organically and how to activate the healing process. In how healing Works, Dr. Jonas's practice and studies further illustrate his method for helping people get well and stay well after minor and major medical events. Jonas details how the healing process works and what we can do to facilitate our own innate ability to heal.
Jonas explains the biology of healing and the science behind the discovery that 80 percent of healing can be attributed to the mind-body connection and other naturally occurring processes.